What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    AccessDenied error

    Asked by ricksmythking on October 21, 2015 at 02:38 AM

    I am using a Macbook Pro with Yosemite, and the Safari browser.

    When I click "More" and "CreatePDF" on a simple form I am testing, I get a page that says AccessDenied:

    AccessDeniedAccess Denied7EA59A8C032BEDD0IPiNrgOIjAaFVDd7IEEeqgbYsKoxZI8m5F2W+UBb5i57Ri5EKWSqIdiq4lM+PYvNkXi+hmeTQiY=

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    JotForm Support

    Answered by Chriistian on October 21, 2015 at 06:12 AM



    I checked your account and tried to create a fillable PDF of your form - http://www.jotform.co/form/52928590774873 but I was not able to replicate the issue. I was able to download the form successfully.


    I am using Chrome browser in testing the form. Can you try to download the PDF form in a different browser like Chrome or Firefox and see if you can download the PDF?


    We will wait for your response.


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    Answered by ricksmythking on October 21, 2015 at 09:45 PM
    Thanks Christian,
    The Chrome browser worked.
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    JotForm Support

    Answered by Chriistian on October 21, 2015 at 11:40 PM

    You are welcome. If you have any further question or concern, please feel free to contact us again and we will be happy to assist you.