What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Bought a subscription but don't see the upgrade

    Asked by emergellc on January 16, 2012 at 07:43 PM

    I just purchased a subscription for a premium membership to jotform but it doesn't look like anything has changed on my account. It still says I have a free account and I'm only allowed to recieve a 10 payments and 100mb of storage. Please get back to me to confirm my account has been upgraded and new features are available.



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    JotForm Support

    Answered by NeilVicente on January 16, 2012 at 08:08 PM


    Our records show that your account is now on Premium status. If it still does not show on your end, kindly log out your account, clear your browser's cache, then log back in.

    Your account meter should increase to 1000 regular/secure submissions and payments. Let us know if your problem persists even after following my advice.