What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    DropBox File Upload Extension Error

    Asked by swalker286 on October 21, 2015 at 09:46 AM

    What format do I need to write teh file extensions?  Everything I use reports an error, even when the the chose file extension matches one of the extensions listed.

    Page URL:
    https://form.jotform.com/52786397891981

    Screenshot
    dropbox Reports format
  • Profile Image

    Answered by swalker286 on October 21, 2015 at 09:52 AM

    I have got the form to function properly.  TY

  • Profile Image

    Answered by victor on October 21, 2015 at 11:28 AM

    Hi,

    Could you please indicate if you are still having this issue. I was able to clone and submit a form with a file correctly to my dropbox account.

    Regards

     

  • Profile Image

    Answered by swalker286 on October 21, 2015 at 11:45 AM
    It's working
    Sara Walker
    NHRA Division Office Services Administrator | NHRA West Central Division
    p. 816.795.8055

    ...
  • Profile Image

    Answered by Ben on October 21, 2015 at 01:06 PM

    Thank you for the confirmation Sara.

    Just in case others get the same issue - looking at the screenshot above, the issue was caused because there was no comma between the extensions, only the space.

    This made it think that your form was only to accept "JPG JPEG PNG" extension. As soon as the commas are added it starts to work.

    I also recommend checking this guide: Upload Field Allowed File Types

    Sara, if you happen to have any further issues or questions do feel free to let us know and we would be happy to assist :)

  • Profile Image

    Answered by swalker286 on October 21, 2015 at 01:45 PM
    Correct. I listed them as I list things in "options".
    Sara Walker
    NHRA Division Office Services Administrator | NHRA West Central Division
    p. 816.795.8055

    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on October 21, 2015 at 03:09 PM

    Okay. I see that the upload field is now having the extensions in the right order and the file validation is working on your JotForm. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!!