What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my JOTFORM account was switched to free, even though I have an invoice saying it's been paid twice.

    Asked by lucashornbeck on October 21, 2015 at 11:01 AM

    Yesterday, the agents in my call room noted that there forms were not submitting, they were coming back with an error message saying that "quota has been reached".

     

    I have been paying 20 bucks a month for a couple months now for the silver plan.

     

    I noticed that my account had been switched to free.

     

    I assumed this was a billing issue, and i paid again, same amount but it told me that i was now a bronze member.

    Now it happens again today, saying that i have the free service.

     

    attached is a picture of my payment history.

     

    how is it possible that i'm on a free account when i literally just paid you 40 dollars?

     

    please help, this is now the 3rd time posting this, and I have not received one valid response.

     

    you may call me, 8134079396.

     

    my business runs off jotform, you guys seemed like the solution, now you are the problem.

     

    I had to revert to using google forms, which offers substandard reporting, delivery, and custom options.

     

     

     

    Screenshot
    JotForm jotform account paid twice problem reporting message
  • Profile Image
    JotForm Support

    Answered by KadeJM on October 21, 2015 at 11:28 AM

    We've responded to address your above issues in two other threads that you opened linked below.

    #1 = http://www.jotform.com/answers/686367 

    #2 = http://www.jotform.com/answers/685311-FORM-LIMIT#3 

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    Answered by lucashornbeck on November 11, 2015 at 05:25 PM

    haha weeks later? i canceled my "premium" subscription. you guys cost my company more money than you helped us make. no more playing in the sand box with you guys.

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    JotForm Support

    Answered by Mike_G on November 11, 2015 at 06:49 PM

    We would like to apologize for any inconvenience this have caused you. I can see from your previous threads that my colleagues have replied to your concern the same day you made the post. If there is anything else we can help you with, just let us know and we will be more than willing to do so. Thank you.