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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Current Billing and Plans

    Asked by Weidel on October 21, 2015 at 12:47 PM

    Hello,

     

    I was looking through our information and noticed some possible problems with out billing set up.  It says that we are on the Premium plan, but that you changed the format so that there isn't really a Premium plan anymore. It says that the comparative plan is labelled and that we will keep our current cost. Is that plan the $19 per month or the $39 per month plan; and how should I go about correcting this without messing our plan up?

     

    Please let me know.

     

    Thanks,

    Will

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    JotForm Support

    Answered by EltonCris on October 21, 2015 at 02:22 PM

    Hello Will,

    Your account is still on the premium plan and you will forever be billed on the same price every month (premium monthly - $9.95) as soon as you will not cancel this plan. Otherwise you will have to consider paying the new pricing whenever you re-upgrade your account. That means premium monthly ($9.95) before is now bronze monthly ($19). See the pricing page for more details https://www.jotform.com/pricing.

    Right now, there's nothing to be done on your end to correct it unless you will upgrade to a new plan. Your account is still good as premium.

    Let us know if you have further questions. Thanks!