What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving email notifications.

    Asked by bgorzelsky on October 21, 2015 at 03:47 PM

    The last form submission I received was on 10/19 @ 11:02. The 5 that were submitted after that I have not received (including one submitted a minute after the last one. Maybe its a spam issue? Do you have a list of IP addresses that I can put into my whitelist. Are others having this issue presently? any help would be great, thanks.

    email notifications not receiving email bounce list
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    JotForm Support

    Answered by Mike on October 21, 2015 at 04:57 PM

    Thank you for contacting us.

    There are several failed messages in your account email history. As far as I understand, you have removed your email address from our bounce list, so that the email delivery issue is solved.

    Information about our mailing addresses can be found here.

    If you need any further assistance, please let us know. We will be happy to help.