What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I created a free account, but now my work place has created a Silver account and is trying to add me as a sub account. How do we make that happen?

    Asked by bdavenport on October 21, 2015 at 04:16 PM
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    JotForm Support

    Answered by david on October 21, 2015 at 05:34 PM


    We can move your forms to their account and then you can have them share them with your from their account.  If you don't need any forms moved, just have them add you as a sub-user:


    Any forms you create in the shared folder will receive the updated benefits.

    If you have any further questions, let us know and we will be happy to help.

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    Answered by bdavenport on October 21, 2015 at 06:45 PM
    Thanks. I have transferred my form to the work account. I would prefer to keep my same user name, email address, etc for the account I have now. Is there a way I can either transfer that or can you delete the account completely so I can create a new account with the same profile?
    Blake Davenport | Director of Athletics | Randolph School | C: 256-658-9756 | 1005 Drake Ave. Huntsville, AL 35802
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    JotForm Support

    Answered by jonathan on October 22, 2015 at 12:03 AM

    Hi Blake,

    We can transfer all your forms including all the data to the other account (I assume your company account).

    Once we transfer the forms and data, you will still retain your current account/username  bdavenport .

    Your account will only loose the forms and submission data because they were transferred already.

    Let us know if you want us to proceed with the transfer of all your forms.