What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Some submissions are not delivered

    Asked by Josh Davis on October 21, 2015 at 05:58 PM
    I think the larger issue is that customers are saying that they’re sending us 5 emails, and we’re not seeing them arrive in our Gmail inbox. Any thoughts on why this might occur?
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    JotForm Support

    Answered by Mike on October 21, 2015 at 06:18 PM

    First of all, I would like to suggest checking your form submission data at JotForm to see if their entries were received. You can use search by customer email or name for example.

    It is better to check both 'Website' and 'Stores' forms.

    If the form entries are there but emails are missing, we can try to track the emails logs then.

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    Answered by Josh Davis on October 22, 2015 at 11:45 AM
    Can you please provide a higher rez image? I can’t see what screen this is in.

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    JotForm Support

    Answered by Mike on October 22, 2015 at 02:28 PM

    Here is another image.

    Image link:


    You can find that submissions listing on a form Submissions page.

    How to view Submissions