What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why hasn't my Subscription been Downgraded?

    Asked by Blaine  on October 21, 2015 at 06:23 PM

    I have previously attempted to downgrade my Subscription, and I was under the assumption that it had already been completed, but a payment was withdrawn from my Payment Plan. I would appreciate if the previous month's pay could be refunded for I haven't used the premium features since the Downgrade.

    downgraded and previously a used
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    JotForm Support Manager

    Answered by Jeanette on October 21, 2015 at 11:12 PM

    We have cancelled and refunded the latest charge. Your account should be downgraded soon.