Why hasn't my Subscription been Downgraded?

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    Blaine 
    Asked on October 21, 2015 at 06:23 PM

    I have previously attempted to downgrade my Subscription, and I was under the assumption that it had already been completed, but a payment was withdrawn from my Payment Plan. I would appreciate if the previous month's pay could be refunded for I haven't used the premium features since the Downgrade.

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    Jeanette
    Answered on October 21, 2015 at 11:12 PM

    We have cancelled and refunded the latest charge. Your account should be downgraded soon.