What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account over quota?

    Asked by UNSWACAP on October 21, 2015 at 06:53 PM

    Hi there

     

    I have received a message that my account is over quota.  I think this is a mistake - my account is displaying that we have received 135 submissions but we only have 45 actual submissions.  I am not sure why it is saying that there are 90 unread submissions, which in fact don't exist.

     

    Could you please rectify?  Grateful for your help.

     

    Kind regards

    UNSWACAP

    Page URL:
    https://form.jotform.co/52077986446873

    Screenshot
    account over quota Submissions message unread my account
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 22, 2015 at 12:59 AM

    Hi,

    Sorry for the inconvenience. This issue has now been fixed. Kindly check it on your end.

     

    Do let us know if you need further assistance.
    Regards.