Incorrect submission counter

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    Asked on October 21, 2015 at 07:20 PM

    Hi there, I received an email from Jotform this morning saying that my number of submissions is over 100 and my jotforms will be disabled. However when I look at the form which says 116 submissions in total, 89 unread. I can not scroll through to the 89, I can only see 27 and I have only received email notifications about 27 of them. 

    The 89 must be an error somehow. 

    Please re-enable my jotforms and explain this error.


    :-) Philippa


    Dear heretohelpdancers, 

    You have currently reached the limits of your account. Your forms will be disabled Thursday at 12pm EST. Free accounts are limited to 100 submissions per month. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm, 

    JotForm Team

  • Profile Image
    Answered on October 22, 2015 at 01:30 AM

    Hi Philippa,


    Sorry for the inconvenience. This issue has now been fixed. The submission counters are now on the correct count. Kindly check it on your end. 


    Do let us know if you need further assistance.

  • Profile Image
    Answered on October 22, 2015 at 05:27 AM

    Great, thanks! It still says I have 2 unread that I can't see, but much closer to the actual number! 

  • Profile Image
    Answered on October 22, 2015 at 07:24 AM

    Do let us know if the submissions count tally has a significant difference between the count and actual submissions count and we will address the situation.