What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Incorrect submission counter

    Asked by heretohelpdancers on October 21, 2015 at 07:20 PM

    Hi there, I received an email from Jotform this morning saying that my number of submissions is over 100 and my jotforms will be disabled. However when I look at the form which says 116 submissions in total, 89 unread. I can not scroll through to the 89, I can only see 27 and I have only received email notifications about 27 of them. 

    The 89 must be an error somehow. 

    Please re-enable my jotforms and explain this error.

    Thanks

    :-) Philippa

     

    Dear heretohelpdancers, 

    You have currently reached the limits of your account. Your forms will be disabled Thursday at 12pm EST. Free accounts are limited to 100 submissions per month. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=heretohelpdancers

    Thanks for using JotForm, 

    JotForm Team
    http://www.jotform.com/

    Page URL:
    heretohelp.net.au/believeinyourself/quiz

    email false Submissions JotForm style size email notifications
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    JotForm Support

    Answered by Chriistian on October 22, 2015 at 01:30 AM

    Hi Philippa,

     

    Sorry for the inconvenience. This issue has now been fixed. The submission counters are now on the correct count. Kindly check it on your end. 

     

    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by heretohelpdancers on October 22, 2015 at 05:27 AM

    Great, thanks! It still says I have 2 unread that I can't see, but much closer to the actual number! 

  • Profile Image

    Answered by Sammy on October 22, 2015 at 07:24 AM

    Do let us know if the submissions count tally has a significant difference between the count and actual submissions count and we will address the situation.