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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    User with Internet Explorer could not submit the form

    Asked by danafox on October 22, 2015 at 12:41 AM
    Page URL:
    http://www.thefinaltouchphotography.ca/p/mini-session.html?m=1

    My Forms
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    JotForm Support

    Answered by beril on October 22, 2015 at 04:54 AM

    Hi,

    If I understood your question correctly, you don't receive Email from customers.

    We are sorry for the inconvenience that may have caused.

    Your email address, info@thefinaltouch.ca is NOT in 
our bounce list.

    I've also checked your Mail Logs. It seems [2015-10-21 23:03:07] Submission #321292187783965292 Form #52905680165256 SENT to info@thefinaltouch.ca from noreply@jotform.com via AMAZONSES

    Please, check the guide below also:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder any more.

    Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

    I hope that works.

    If this doesn't answer your question, please explain further and/or add more details about it so we can assist you properly.

     

     

     

     

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    Answered by danafox on October 23, 2015 at 02:10 PM

    when customers are filling out my form they are pressing submit and it is being held on the "please wait" screen.  some customers are able to complete the form and it is email to me.  about 50% of the time customers tell me after it submits the get a message saying "thank you for submitting" or something along those lines. 

    the customers that have completed the form and I have received it back from were using browsers chrome and fire fox.  it seems like my internet explorer customer is having the incomplete issue.

    I have also noticed that on iphone only 3/4 of the text shows up  so customers can not se the full form

     

    please help

    mackenzie

  • Profile Image

    Answered by Carina on October 23, 2015 at 03:21 PM

    I tested your form with Internet Explorer and could successfully submit the form:

    Do you know which browser version your client was using?

    Do you know if he can submit the non-embed version of the form?
    https://form.jotform.ca/52905680165256 

    We'll wait for more details to proceed.

    I moved the iphone question to a new thread.

    http://www.jotform.com/answers/688793