Is there something wrong with Jotform at the moment ?

  • JimmysPlace
    Asked on October 22, 2015 at 3:09 AM

    My form is not submitting where it was yesterday, I fill out the phone with all the details then it sends me to a page saying "Phone is required" meanwhile the phone number has been submitted? Whats going on with Jotform ? 

    Jotform Thread 687192 Screenshot
  • JimmysPlace
    Replied on October 22, 2015 at 3:11 AM

    This is happening with all my forms on my website, what is going on ? :( 

  • Chriistian Jotform Support
    Replied on October 22, 2015 at 5:19 AM

    Hi,

     

    I did a test submission to one of your form and I was not able to replicate the issue you are reporting - http://www.myjotform.com/form/40434961679565. I was able to submit the form successfully.

    Is there something wrong with Jotform at the moment ? Image 1 Screenshot 20


    Are you still encountering this issue? Can you check it again and see if it is working now on your end?

     

    We will wait form your response.
    Regards.

     

  • JimmysPlace
    Replied on October 22, 2015 at 7:30 AM

    This is going through, but it is still pulling in the wrong values, Its pulling in When ---- with no dates!

    But on my form I have Date of Arrival and Date of Departure. 

    I did have a when Calendar but I took it off because it was not working, clashing with my JS on my website.... Why would it still be pulling in the old field?

  • Chriistian Jotform Support
    Replied on October 22, 2015 at 8:53 AM

    Hi,

     

    Are you referring to the Notification email that you received? I noticed that on my test submission this is the email you receive:

    Is there something wrong with Jotform at the moment ? Image 1 Screenshot 30

     

    When you made changes in your form especially delete/remove or add fields it will not automatically reflects on the Notification Email. You also need to modify or create a new Notification email. I checked your form and I see that you have already fixed the issue. I checked one of the submission you received and it seems to be that the dates are now captured correctly.

    Is there something wrong with Jotform at the moment ? Image 2 Screenshot 41

     

    Do let us know if you need further assistance.
    Regards.