What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there something wrong with Jotform at the moment ?

    Asked by JimmysPlace on October 22, 2015 at 03:09 AM

    My form is not submitting where it was yesterday, I fill out the phone with all the details then it sends me to a page saying "Phone is required" meanwhile the phone number has been submitted? Whats going on with Jotform ? 

    Screenshot
    JotForm phone number fill all
  • Profile Image

    Answered by JimmysPlace on October 22, 2015 at 03:11 AM

    This is happening with all my forms on my website, what is going on ? :( 

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    JotForm Support

    Answered by Chriistian on October 22, 2015 at 05:19 AM

    Hi,

     

    I did a test submission to one of your form and I was not able to replicate the issue you are reporting - http://www.myjotform.com/form/40434961679565. I was able to submit the form successfully.


    Are you still encountering this issue? Can you check it again and see if it is working now on your end?

     

    We will wait form your response.
    Regards.

     

  • Profile Image

    Answered by JimmysPlace on October 22, 2015 at 07:30 AM

    This is going through, but it is still pulling in the wrong values, Its pulling in When ---- with no dates!

    But on my form I have Date of Arrival and Date of Departure. 

    I did have a when Calendar but I took it off because it was not working, clashing with my JS on my website.... Why would it still be pulling in the old field?

  • Profile Image
    JotForm Support

    Answered by Chriistian on October 22, 2015 at 08:53 AM

    Hi,

     

    Are you referring to the Notification email that you received? I noticed that on my test submission this is the email you receive:

     

    When you made changes in your form especially delete/remove or add fields it will not automatically reflects on the Notification Email. You also need to modify or create a new Notification email. I checked your form and I see that you have already fixed the issue. I checked one of the submission you received and it seems to be that the dates are now captured correctly.

     

    Do let us know if you need further assistance.
    Regards.