What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Still having problem findind my new submissions

    Asked by dsolder on October 22, 2015 at 08:44 AM

    I have looked under my forms under submissions, but can only find older forms that were imported from FormsCentral.  I cannot see the new submissions anywhere.  Screen print attached.  Thanks.

    Screenshot
    Submissions problem new submissions My Forms print find
  • Profile Image
    JotForm Support

    Answered by Kiran on October 22, 2015 at 11:16 AM

    Recently we had a database switch which may be causing this issue. Sorry for the inconvenience this may have caused you. I've tried fixing it from my end.

    Also, I notice that there are two different forms with the same title COB 2015. The submissions being displayed from the email screenshot seems to be related to http://www.jotform.co/form/51475548344865.

    Please check and let us know if the issue still persists. We will be happy to take a look again.

    Thank you!