Can't open my reports

  • mclemieux
    Asked on October 22, 2015 at 8:50 AM

    I have an active form that was highlighted and permitted me to open my reports.  As of a few minutes ago, it is no longer highlighted and can't open my Excel file

    Jotform Thread 687391 Screenshot
  • Carina
    Replied on October 22, 2015 at 11:21 AM

    I could access the reports of your form. When you mention highlighted to you mean like this?

    Cant open my reports Image 1 Screenshot 30

    Cant open my reports Image 2 Screenshot 41

    Are you unable to check the checkbox of the form? Only by selecting the checkbox will allow you to access the reports.

    Have you tried more than one browser?

    Let us know if the problem persists.