What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Completed submission forms are not being received to the email account set upAsked by blccingb on October 22, 2015 at 09:26 AM
The form reference is http://www.jotform.com//?formID=42863816904361.
These are not received to the email account specified on the submit button. We can view these however when we log into jot form and view submissions.
email email account being received set up email notifications email notifiers email alerts
The email (acco****@visionlo****.com) associated on the notification is not in the bounce list. I checked the mail logs and saw that the submissions were sent successfully. I did a test submission on the form and I saw that it was sent properly. It also appeared on the mail logs.
[2015-10-22 12:15:22] Submission #321339722951395901 Form #42863816904361 SENT to acco****@visionlo****.com from firstname.lastname@example.org via AMAZONSES
[2015-10-22 06:20:55] Submission #321318455751766293 Form #42863816904361 SENT to acco****@visionlo****.com from email@example.com via AMAZONSES
I can see that the email notification is configured properly.
Please check your Spam/Junk folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.
Please let us know if you're still having issues with receiving email notifications. Thank you.