Completed submission forms are not being received to the email account set up

  • blccingb
    Asked on October 22, 2015 at 9:26 AM

    The form reference is http://www.jotform.com//?formID=42863816904361.

    These are not received to the email account specified on the submit button.  We can view these however when we log into jot form and view submissions.

    Page URL: http://www.jotform.com//?formID=42863816904361
  • Jan
    Replied on October 22, 2015 at 12:25 PM

    The email (acco****@visionlo****.com) associated on the notification is not in the bounce list. I checked the mail logs and saw that the submissions were sent successfully. I did a test submission on the form and I saw that it was sent properly. It also appeared on the mail logs.

    [2015-10-22 12:15:22] Submission #321339722951395901 Form #42863816904361 SENT to acco****@visionlo****.com from noreply@jotform.com via AMAZONSES 

    [2015-10-22 06:20:55] Submission #321318455751766293 Form #42863816904361 SENT to acco****@visionlo****.com from noreply@jotform.com via AMAZONSES 

    I can see that the email notification is configured properly.

    Please check your Spam/Junk folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Please let us know if you're still having issues with receiving email notifications. Thank you.