-
rockwoodAsked on October 22, 2015 at 9:29 AM
I have several forms for our websites. When I receive a new email there is not a notification.
-
JanReplied on October 22, 2015 at 11:56 AM
You're saying that you are not receiving any email notifications when someone completed your form, am I right?
I checked 2 of your forms:
http://www.jotformpro.com/form/41914183532957
http://www.jotformpro.com/form/41914103637955The email (rcpc****@gmail.com) associated on the notification is not in the bounce list. I checked the mail logs and saw that the submissions were sent successfully. Here's a guide on how to check your form email history.
I checked the notifier and I can see that it is configured properly. Please check your Spam folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.
Related guide: How to setup email alerts to prevent email bouncing related issues
Let us know if you're still having issues with receiving email notifications. Thank you.