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    Unable to receive email notifications

    Asked by rockwood on October 22, 2015 at 09:29 AM

    I have several forms for our websites. When I receive a new email there is not a notification.

    new forms email receive email notifications email alerts email notifier
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    JotForm Support

    Answered by Jan on October 22, 2015 at 11:56 AM

    You're saying that you are not receiving any email notifications when someone completed your form, am I right?

    I checked 2 of your forms:
    http://www.jotformpro.com/form/41914183532957
    http://www.jotformpro.com/form/41914103637955

    The email (rcpc****@gmail.com) associated on the notification is not in the bounce list. I checked the mail logs and saw that the submissions were sent successfully. Here's a guide on how to check your form email history.

    I checked the notifier and I can see that it is configured properly. Please check your Spam folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Related guide: How to setup email alerts to prevent email bouncing related issues

    Let us know if you're still having issues with receiving email notifications. Thank you.