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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive email notifications

    Asked by rockwood on October 22, 2015 at 09:29 AM

    I have several forms for our websites. When I receive a new email there is not a notification.

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    JotForm Support

    Answered by Jan on October 22, 2015 at 11:56 AM

    You're saying that you are not receiving any email notifications when someone completed your form, am I right?

    I checked 2 of your forms:

    The email (rcpc****@gmail.com) associated on the notification is not in the bounce list. I checked the mail logs and saw that the submissions were sent successfully. Here's a guide on how to check your form email history.

    I checked the notifier and I can see that it is configured properly. Please check your Spam folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Related guide: How to setup email alerts to prevent email bouncing related issues

    Let us know if you're still having issues with receiving email notifications. Thank you.