What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Update form

    Asked by AvicennaAcademy on October 22, 2015 at 09:45 AM


    I'm so mess, because my form conditions some time still working and sometimes not. this problem I thing was since last week. but now I can/t trust my form to launch it.

    For exp: I put it the PayPal, Check and Pay in school options, when petitioner select the PayPal, I did off 1 field and show the PayPal field. I try it, in two first time the form just went to submission and thank you page and in third time went to PayPal page. this one is the major problem for JotForm and me as well.

    Please check it and let me know to best action

    Page URL:

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    JotForm Support

    Answered by david on October 22, 2015 at 12:05 PM


    If the total forwarded to PayPal is "0" then the PayPal screen will not be opened.  Since there is no need to collect a payment when the total is 0, there is no need to redirect to PayPal.  All of your submissions with amounts owed show as incomplete in your submission data:


    None of the submissions with totals greater than 0 are in with your submission data so everything looks to be working the way it should.

    If you conditions are forwarding the proper amounts, your form should be functioning properly.  If there is a payment to collect, your users will be forwarded to PayPal.