What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why doesn't my submissions # match the # of emails I've collected?

    Asked by griegerfitness on October 22, 2015 at 10:51 AM

    So in my forms, it says that I have about 600 submissions.  But when I click on "view submissions" and get my email list, there are only 199 people listed with their email address?

    What is going on?  shouldn't those numbers be the same?

    Emails Submissions My Forms email list same
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    JotForm Support

    Answered by BDAVID on October 22, 2015 at 01:28 PM

    We apologize for the inconvenience, this issue happened due to a database maintenance, I have put your account to sync with our database, this will be solve within a few minutes, an hour max.

    Please let know if you need anything else, we will be glad to assist you.