my form script corrupted my website editor

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    Asked on October 22, 2015 at 11:30 AM

    I pasted sets of script for a pop-up form on 2 of my websites, and the script had to be removed by the developer's their end as it affected the editor so badly I was unable to get to the scripts to remove them myself or tell that this was the cause of my inability to edit my website pages for over two months.

    I thought you should know. and 


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    Answered on October 22, 2015 at 02:28 PM

    We are sorry to hear about the troubles caused to you by using the popup embed scripts.

    I can see that you are now using a feedback embedded form on your first website:

    I'm glad that you were able to find a script embed method that works on your website without any conflicts with your other scripts. Whenever using scripts to add functions to your website, such as scripts for your editor on the website, and scripts for our forms to pop up, there are almost infinite amount of ways that these scripts may conflict between each other.

    If you ever encounter a scripting conflict between your existing scripts and your Jotform form, we recommend using the iFrame embed method to embed the form into your website. The iFrame method sandboxes the form from your website into an iFrame, where scripts from the form can run without conflicting with any scripts from your website itself.

    I hope this helps. Please let us know if you need further assistance, and we'll do our best to help.