What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Attached PDF Formatting

    Asked by Digit_ALL on October 22, 2015 at 12:06 PM

    Is it possible to adjust the formatting on the PDF that you can have attached to email notifications when a form is completed? 

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    JotForm Support

    Answered by david on October 22, 2015 at 02:42 PM


    You can Customize the PDF Report. You can see the option in the Submission Get PDF tool.


    This will allow you to customize the PDF output for your form.


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    Answered by Digit_ALL on October 22, 2015 at 03:49 PM

    Does this affect the PDF that is automatically attached to the email notification? Specifically, the font used is too small. 

    I'm trying to avoid the need to adjust the font on each form received.

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    JotForm Support

    Answered by david on October 22, 2015 at 05:03 PM

    The formatting is indeed carried over to the email copy.  All PDF copies, no matter where they originate from, will retain the formatting.

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    Answered by Digit_ALL on October 23, 2015 at 07:18 PM

    Great! Is there a way to format the PDF before you receive a submission?

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    JotForm Support

    Answered by Jan on October 24, 2015 at 09:18 AM

    The PDF format that you configured will be the same format on what you'll received in the email notification as attachment. 

    You can edit the submission once you made changes to the PDF format. You can click the Edit button and re-submit the form. This will send another notification with the attached PDF.

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    Answered by Digit_ALL on October 24, 2015 at 01:13 PM

    I made some modification yesterday, but noticed everything got out of whack when the PDF was generated so I started from scratch again this morning. I'd finally gotten the hang of how the cells work together when I had a technical issue on my end and had to restart my computer. I'd been saving my progress regularly, but when I pulled up the customize interface it was back to the default. For the last hour it hasn't been saving my changes.

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    JotForm Support

    Answered by BJoanna on October 25, 2015 at 05:12 AM

    Sorry for inconvenience this may caused you.

    I have tested Customize PDF option on one of my form and I was not able to replicate mentioned issue. All changes I saved were applied when I closed Customize PDF and re opened it. 

    Maybe you had issues with your connection and because of that changes you made were not saved. 

    Are you still unable to save changes on your Customize PDF report? If so please provide us ID of the form you are working on and provide us details about changes you are trying to make, so that we can clone your form and test it.

    Looking forward to your reply.

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    Answered by Digit_ALL on October 25, 2015 at 12:21 PM

    When I click the save button, it says "Saving Report" for about a minute, then  "Report not Saved".

    All my other connections seem to be working fine, changes to other forms are beings saved quickly and with no problems. I tried formatting a different form and that one seems to be saving properly. The form I'm trying to format is shared with me I think its ID is 52575437042152.