issue with required word count and submission

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    Asked on January 17, 2012 at 12:46 PM

    I've had a couple of calls so far with the same issue. We have a form that requires 50 words or less for several different areas. If someone tries to submit the form with more than 50 words in these areas, they get an error (which is good). The problem is that once they get the error, they can't go back into the content area and fix the submission. They are not able to delete any of the content in that area. Both times, the users were on IE. Thoughts? Help? I'll likely have 100 to 200 people filling out this form in the next week or two. 

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    Answered on January 17, 2012 at 04:01 PM

    I have tested the form on IE8 and IE9.

    And do believe I have found the issue, it only affects the text areas that are under form collapses. A user can't 'highlight' all the text by they can go to the end of the text and use the 'delete' key. 



    I can escalate this bug to the developers, but with the busy we have been around here; I really don't know if this issue of 'not being able to 'highlight' text in a text area under a form collapse after a form has issued a validation error on submit' is going to dealt with quickly enough for you. 



    a) Are the form collapses absolutely necessary?

    b) Is it possible to notify people of how to delete words should the go the 50 on IE?


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    Answered on February 07, 2012 at 03:26 PM

    Sorry, I had no idea anyone answered this.

    The form collapses were put in because faculty members "couldn't find" the submit button. Some people have one entry, others have a bunch. I could try to take it out and see what happens. Your delete fix was actually the first thing I suggested to one of the complainers, but I don't think she really understood what I meant...said it didn't work. Thanks for testing!! 

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    Answered on February 07, 2012 at 04:05 PM


    No problem. I see you have made a change and removed the form collapses. 

    I do think that is the best solution for you, particularly as I see your form is time sensitive. I am not sure the developers would be able to find the time to check if they could fix this bug given its browser specific and the relatively peculiar circumstances under which it occurs. 

    I see you have added a submit at the top of your form to attempt to aid the usuability of the form. I have an additional suggestion to that: I know your form is already quite long which isnt ideal, but you could consider adding headings above each of the seperate 'Projects'. 

    Heading something like:

    1st project (required)

    2nd project (if applicable) 

    3rd project (if applicable) 


    Its just a suggestion really, you may or may not like it.