- SCOPE_APPAsked on October 22, 2015 at 01:52 PM
We use Google Drive and Google Spreadsheet integrations for our forms. I just realized that we have over 40 submissions but only 9 ever downloaded to Google Drive or Google Sheets, even though it said the integrations were working fine. I deleted both integrations and recreated them; this worked for Google Sheets, but it did not for Google Drive: the Google Drive folder is empty, the existing 43 submissions did not download.
How can I download all of my submissions into different folders sorted by participant name?
Also, what happened? How can I avoid this sudden disconnection of Google Drive happening in the future?
- JotForm SupportjonathanAnswered on October 22, 2015 at 04:35 PM
... but it did not for Google Drive: the Google Drive folder is empty, the existing 43 submissions did not download.
We apologize for any inconvinience caused. Unfortunately by just re-integrating the form to Google Drive will not transfer the uploaded files and submissions similarly to that of the Google Spreadsheet integration.
For the submission to be transferred again to Google drive after re-integration, there is a need to re-submit the form first. You can do the re-submission of forms by editing submission and then submitting the form again with the form's submissions page.
All form submissions data can be downloaded as well in the View Submissions page.
You can use the 'Download All' option to download all submission of the form.
Hope this help. Let us know if you need further assistance.