I have a form that people responded to - my list says there are 218 unread but it will not allow me to open them - what's wrong?

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    ETreuil
    Asked on October 22, 2015 at 02:00 PM
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    Mike
    Answered on October 22, 2015 at 04:36 PM

    We are sorry for the inconveniences caused.

    That was a submissions counter error related to our recent database maintenance. The counter has been fixed now.

    If you need any further assistance, please let us know.

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    ETreuil
    Answered on October 22, 2015 at 05:45 PM
    But it appears I have lost a number of forms that were sent back. I have
    emails that people responded but I don't have their forms on Jotform.
    Eric
    ...
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    jonathan
    Answered on October 22, 2015 at 11:29 PM

    Can you please confirm if the problem still exist?

    I just checked your account and forms, and I see the account active and available.

    I check on your My Forms page http://www.jotform.com/myforms/ and I can see your forms.

    There is one form that is disabled, but you can enable it using the Enable button on top.

    Hope this help. Inform us if issue persist.