What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have a form that people responded to - my list says there are 218 unread but it will not allow me to open them - what's wrong?

    Asked by ETreuil on October 22, 2015 at 02:00 PM
    unread submissions counter
  • Profile Image
    JotForm Support

    Answered by Mike on October 22, 2015 at 04:36 PM

    We are sorry for the inconveniences caused.

    That was a submissions counter error related to our recent database maintenance. The counter has been fixed now.

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by ETreuil on October 22, 2015 at 05:45 PM
    But it appears I have lost a number of forms that were sent back. I have
    emails that people responded but I don't have their forms on Jotform.
    Eric
    ...
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    JotForm Support

    Answered by jonathan on October 22, 2015 at 11:29 PM

    Can you please confirm if the problem still exist?

    I just checked your account and forms, and I see the account active and available.

    I check on your My Forms page http://www.jotform.com/myforms/ and I can see your forms.

    There is one form that is disabled, but you can enable it using the Enable button on top.

    Hope this help. Inform us if issue persist.