What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I just bought the 9.99 per month plan and upgraded, but it didn't activate on my account yet....

    Asked by kassidi on January 17, 2012 at 01:26 PM

    This is my Paypal Reciept.

     

    Hello Kassidi Roberts,


    You have successfully signed up for a subscription to JotForm premium monthly for kassidi using PayPal.

    Your first subscription payment, for $9.95 USD, has already been sent to Interlogy LLC.


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    Subscription Details
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    Date of sign up:  Jan 17, 2012
    Subscription Name:  JotForm premium monthly for kassidi
    Subscription Number:  S-79D10537B2262794K


    Subscription Terms:
    $9.95 USD for the first month

    Then $9.95 USD for each month

    Your subscription will automatically renew at the rates stated above unless you cancel prior to the end of the billing period.
    If you have any questions or concerns about this subscription, please contact Interlogy LLC.


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    Contact Information
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    Business Name:  Interlogy LLC
    Contact Email:  contact@interlogy.com
    Contact Phone:


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    Notification Preferences
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    Right now, we don't send you an email every time you make a payment for this subscription. To change your Notifications preferences, log in to your PayPal account, go to your Profile, and click My settings.


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    Cancelling Your Subscription
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    If you would like to cancel this subscription, log in to your PayPal account and go to the "History" subtab of the "My Account" tab. Choose "Subscriptions" from the pull-down "Show" menu and press the "Submit" button. Choose this subscription, and click on its "Details" link. You will be taken to a Transaction Details page from which you may cancel your subscription. Cancelling your subscription will immediately stop all future scheduled payments for this subscription.

    Thanks,

    PayPal



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    PROTECT YOUR PASSWORD

    NEVER give your password to anyone, including PayPal employees. Protect yourself against fraudulent websites by opening a new web browser (e.g. Internet Explorer or Firefox) and typing in the PayPal URL every time you log in to your account.


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    Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.

    PPID PP266
  • Profile Image

    Answered by fxr on January 17, 2012 at 01:34 PM

    Your account is showing as Premium on our servers, you may need to log out of your JotForm account, and log back in to see the change in status on your local PC.

  • Profile Image

    Answered by pinoytech on January 17, 2012 at 01:45 PM

    Hi,

    If you still don't see the changes of your account. Logout, erase/delete your browesing cache and cookies, Log back in.

    Thank you!