What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Condition Rules not working due to Deleted Fields in Condtions

    Asked by Je on October 22, 2015 at 02:29 PM

    When I click the incident report form, another fields will show (lost/stolen/damaged/factory defect), and another fields will show up when you click lost. Then, when I click back to 'rollout form' or other fields in 'what's your query', fields under 'lost' still shows up. It should be hidden. But, how???? I have tried and saved and deleted conditions several times, but I cannot get it to work.

    My form url:


    This is a re-post of a comment on Hide or Show Multiple Fields at Once

  • Profile Image
    JotForm Support

    Answered by jonathan on October 22, 2015 at 05:27 PM

    I checked your jotform http://www.jotformpro.com/form/52881488743974 and I can see the issue was being caused by a broken condition rules due to existing deleted fields on the condition.


    You can fix this by editing the condtion and saving it again.

    Please try cleaning the condition first. Let us know if this did not resolve the issue.