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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "Your form is not secure" message is being shown in Safari

    Asked by suzbrooks on October 22, 2015 at 03:04 PM

    Hi there!

    I just ran a test submission on my published form in Safari. I received the cryptic "Your form is not secure" message. This is not good! How do I change this?

    Page URL:
    http://palmerchurch.org/giving/

    message not secure form security warning secure form HTTPS HTTP
  • Profile Image

    Answered by Ben on October 22, 2015 at 05:59 PM

    I believe that you are receiving that error when you visit your form https://form.jotform.com/52346047404147

    The reason why that happens is because you have added the image on your form to be loaded over HTTP (non secure protocol).

    This is the image: http://www.jotform.com/uploads/suzbrooks/form_files/PalmerLogoLarge.png

    Please do note that this only means that the image might not be shown in some browsers while it will be shown in others with a warning in the URL about the page not being completely secure.

    To resolve this just change the URL of the image from:

    http://www.jotform.com/uploads/suzbrooks/form_files/PalmerLogoLarge.png

    to

    https://www.jotform.com/uploads/suzbrooks/form_files/PalmerLogoLarge.png

    and that is it :)

    If you notice all I did was to add the s following the HTTP part so we get the secure HTTPS link instead.

    Do let us know if you happen to have any issues applying the change or additional questions and we would be happy to assist with the same :)

  • Profile Image

    Answered by suzbrooks on October 22, 2015 at 10:45 PM
    OK. So, I changed the image url as you instructed. Here is what I saw the
    next time I made a "test" submission:
    [image: Inline image 2]
    Then I tried the same thing on Firefox. Here is what I saw:
    [image: Inline image 4]
    Is there any way you can go in and check my latest changes to the form?
    The customer support is THE BEST thing about JotForm. Thank you!
    Suzanne

    ...
  • Profile Image

    Answered by Sammy on October 23, 2015 at 06:28 AM

    Hello Suzanne,

    It appears the images you provided were not upload, would you mind re-uploading them so that we can better understand the situation you are facing on your end?

    Use the image upload button on the forum to do this successfully.

    You can check the latest changes to your form by viewing its revision history.

    Thank you for the kind compliments, we strive to do our best.