What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trash folder is missing on my account

    Asked by jbeeman2 on October 22, 2015 at 04:35 PM

    How do I know my forms are really really deleted?

  • Profile Image

    Answered by Boris on October 22, 2015 at 07:36 PM

    To make sure that your forms are completely deleted, you should go to the Trash folder in your My Forms page, and use the Purge option on the forms that you want to have permanently deleted.

    Please refer to the image below for visual guidance:

    In other words, you can permanently remove your deleted forms by clicking My Forms > Trash > Select All, and then Purge to remove all items from your Trash folder.

    In case that the Trash folder doesn't look like it had opened after clicking on it in step 2, you can click into the search box on the right and press enter to have the page refresh itself inside the Trash folder.

    Please let us know if you need further assistance, and we'll be happy to help.

  • Profile Image

    Answered by jbeeman2 on October 23, 2015 at 08:45 AM
    I do not see "Trash" at all
    Thank you,
    Jacque Beeman
    Merchandise Coordinator
    O'Reilly Auto Parts
    233 S. Patterson
    Springfield, MO 65802
    Phone (417) 862-2674 Ext. 1799
    Fax (417) 874-7101
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    JotForm Support

    Answered by BJoanna on October 23, 2015 at 12:31 PM

    I have checked you account and I also did not see Trash folder. I also saw that you are sub user of another user jperyer. I have checked that account as well and I found that there is lot of forms in Trash folder. So if you want to permanently delete forms I would suggest it to do it on account jperyer.

    I will report your issue that you are unable to see trash folder on your account to our developers and we will inform you via this thread once this issue is resolved.