What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    All my forms are no longer visible/active.

    Asked by scosch on October 22, 2015 at 04:46 PM

    Out of the blue, when I go to edit my forms or view inboxes, nothing shows up. I have been using Jotforms for many months. No issues. I am not at my submission/storage limit. Now, although my forms are listed in the "My forms" section, I can't click through to edit any of them, and none of them are functional. Are your servers down?

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    Answered by Boris on October 22, 2015 at 08:38 PM

    We are sorry for the inconvenience, scosch. Our servers are not down, but we were doing a database switch a few days ago your forms appeared blank as a consequence. I have re-synced your account data from our old database, and your forms should now appear correctly.

    Please re-check your forms, and let us know if you experience any further issues. Thank you.

  • Profile Image

    Answered by scosch on October 23, 2015 at 09:23 AM

    Fixed! Thank you!

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    Answered by Boris on October 23, 2015 at 12:18 PM

    Thank you for letting us know, we are glad to hear that it is fixed for you.

    If you need any other assistance with your forms, please do not hesitate to open a new support thread about it, and we'll do our best to help.