What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Nurture emails

    Asked by LookSmart on October 22, 2015 at 06:21 PM

    When I tested my form live, it sent a copy of the form to the respondent's email.  How do I prevent this?  What I want to do is to send nurture emails starting with a Thanks For Entering email.  I have another app, Autopilot, to help me with that.  Thanks.

    Emails app email
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    JotForm Support

    Answered by jonathan on October 23, 2015 at 01:49 AM

    I am sorry for I was not able to properly understand your inquiry.

    But if what you want is to prevent the form Notification Email being sent to an email address, you can just change the Recipient E-mail address to something else.

    user guide: -Finding-out-E-mail-Address-used-for-submission-notifications

    The email address in the Recipient E-mail box is where the email message will be sent

     

    OR 

    to stop the email from being sent at all, you can just delete the Notifier Email.

    user guide: -How-to-Delete-Notifications-Autoresponder

     

    If you want to send confirmation email you can use Autoresponder E-mail instead.

    user guide: -Creating-a-Form-Autoresponder

    Hope this help. Let us know if you need further assistance.