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    Submissions are not being received

    Asked by stevedup on October 22, 2015 at 07:39 PM

    I am having this same issue as well. I thought maybe it was something on our end. 


    please let me know if you find out an solution.




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    Answered by Boris on October 22, 2015 at 08:11 PM

    I have checked our server logs for your email address, asia@rmhc-nwfl.org, and I do not see any issues with the emails being sent to you. Your address is not in the bounce list, and emails appear to have been sent from our end and received successfully.

    I see that some of your email notifications use our default noreply@jotform.com sender email, while some notifications use nights@rmhc-nwfl.org as their sender email. In either of those cases, I do not see any errors in our logs.

    Could you please provide a little more information on what the issue you are experiencing is, as I am not entirely sure that you were actually reporting the same issue as Amy had. Are you saying that you had received submissions to your form that can be seen on the submissions page, but you haven't received emails for these submissions?

    Please clarify a little on the issue that you are reporting, and which form is this related to, and we will be happy to check further once we know what we should be looking at. We will await your response. Thank you.