What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I have checked our server logs for your email address, email@example.com, and I do not see any issues with the emails being sent to you. Your address is not in the bounce list, and emails appear to have been sent from our end and received successfully.
I see that some of your email notifications use our default firstname.lastname@example.org sender email, while some notifications use email@example.com as their sender email. In either of those cases, I do not see any errors in our logs.
Could you please provide a little more information on what the issue you are experiencing is, as I am not entirely sure that you were actually reporting the same issue as Amy had. Are you saying that you had received submissions to your form that can be seen on the submissions page, but you haven't received emails for these submissions?
Please clarify a little on the issue that you are reporting, and which form is this related to, and we will be happy to check further once we know what we should be looking at. We will await your response. Thank you.