Problems with the PDF

  • Profile Image
    sharidz
    Asked on October 22, 2015 at 10:08 PM

    The PDF Forms, despite all the fields are filled, I am getting this response and the fileds look dofferent after I click submit.

     

    Can you advise me what is the issue and how to rectify it?

     

    I have done this previously and there was no issue.

     

    Awaiting your feedback.

     

    Thank you.

    Regards

    Sean

  • Profile Image
    Sammy
    Answered on October 23, 2015 at 05:35 AM

    Hello Sean, I did test a copy of the PDF form and found the cause of the issue.

    The cause is in the firs check-box Other" field, it is being evaluated by the PDF JavaScript as a separate required field.

    You can optionally turn off the require parameter generate the PDF then turn it back on for the online form.

    The red fields in the PDF indicate a required field.

    Regarding the second portion of your question, what aspect of the fields appear different for you on clicking submit?