incorrect submission numbers

  • Profile Image
    mutts
    Asked on October 22, 2015 at 11:25 PM

    Hi

     

    My forms aren't working because the numbers are skewed. I have the free plan for 100 per month. I count 11 submissions and it has cut me off and is claiming 230 submissions. 

     

    Please help. 

     

    Sam 

  • Profile Image
    Boris
    Answered on October 23, 2015 at 06:52 AM

    Hello Sam.

    I see that you have only 12 new submissions this month, but our system registered additional 219 submissions to have been made on your Adoption Form (40460571889261).

    After recounting submissions on that form, submissions count on it has been fixed from 377 to the actual number of 158 submissions on that form. Your account submission limits have also been fixed from 231 down to 12, which is the number of submissions that have actually made it through to our system this month.

    Your account is no longer over limit.

    If you need assistance with anything else, Sam, please let us know and we will be happy to help.