What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditionally shown Rich Text editor displays with incorrect size

    Asked by andypenn on October 23, 2015 at 04:24 AM

    This has been asked before , I cant seem to resize a rich text box under a collapsed form state

    the address has been included perhaps you would try on my behalf  something like 120C x 40R.  I would like to understand why this happens under this state. Is it just an anomaly on my particular form??

    Page URL:

  • Profile Image

    Answered by Boris on October 23, 2015 at 10:02 AM

    I see what you mean. When you are using a Text Area field with Rich Text editor, and you set up show/hide conditions on this field, the Text Area will display at its default size - regardless of its settings under Rows and Columns.

    On your form, you have set the rich text editor to have 160 columns, and 40 rows.

    When your rich text editor is conditionally displayed, it shows at its default size:

    Here is a demo form that demonstrates the issue:


    Both editors there are set at the same huge size, yet the conditionally shown editor displays at its default size instead. Thank you for bringing this up to our attention, I have forwarded this report to our developers for closer examination.

    We will let you know through this thread once the issue is resolved, or if we have more information. Thank you.

  • Profile Image
    JotForm Support

    Answered by NicholasWestley on November 04, 2015 at 06:32 AM


    This has now been fixed.  You will need to open the hidden collapse to make it work though.  This will not affect the functionality of the conditions, just show the textarea properly,

    Please let us know if you continue to have problems.