Can I re-send an Autoresponder email?

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    NorthernPlainsDance
    Asked on October 23, 2015 at 10:28 AM

    I have a customer who claims they didn't get their 'receipt' when they filled out my form, but I have an Autoresponder set up. Is there a way I can just re-send it to her? I don't want to forward my notification email because it has a 'charge customer now' link. 

     

    Thanks!

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    KadeJM
    Answered on October 23, 2015 at 01:05 PM

    To my understanding you have a user whom didn't receive the email copy of the autoresponder and you want to send that again to the user.

    I checked your autoresponder and it seems okay from what I see currently. Unfortunately, we don't have actual way to just re-send the autoresponder. But, what you can do is Forward the Email from inside your Form's Submission Viewer by clicking the "Forward Email" button then entering the users address. You can then re-format it before sending it so that it only shows the details you want the user to see.