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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    The unique ID I created for my form is not unique anymore

    Asked by genicetracey on October 23, 2015 at 10:37 AM

    I have a unique ID that has duplicated several times in the following form:



    Look at Unique ID 493, it appears 23 times, other examples are below. What is the problem here, I could fix it in the Excel download, but I want the source file to match what I download, please help!



    Query4 UniqueIDCountOfUniqueID493.00 23 494.00 8 495.00 5 496.00 3 497.00 3 498.00 3 499.00 3 500.00 3 501.00 3 502.00 3 503.00 3 504.00 3 505.00 3 506.00 3 507.00 3 508.00 2 509.00 2 510.00 2


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    JotForm Support

    Answered by Mike on October 23, 2015 at 04:21 PM

    We are sorry for the inconveniences you are facing due to this issue with the Unique ID widget field.

    The issue is most likely related to our recent database maintenance. I have attached a ticket to this thread and escalated it to our Backend Team.

    We will get back to you with update to this thread as soon as we have any news.

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    JotForm Support

    Answered by TitusN on November 26, 2015 at 07:20 AM


    The issue has been resolved  - the issue was found and fixed to prevent a repeat of the issue - the widget made the wrong count while some infrastructural changes were being implemented -  we sincerely apologize for that. 

    Should you encounter any issues - please let us know.