Submissions are not being emailed to me

  • JuliaRogers
    Asked on October 23, 2015 at 10:48 AM

    Hello, I am not receiving email notifiers for my forms.  I haven't touched/recoded/revised my form in weeks and I haven't changed anything.  Please advise.  I NEED these notifiers.

     

    Page URL: https://secure.jotform.us/form/41661137696158
  • BJoanna
    Replied on October 23, 2015 at 1:26 PM

    I have checked our email log and all submissions were sent successfully to email address that is set as Recipient email of mentioned form. 

    Submissions are not being emailed to me Image 1 Screenshot 20

    You can also check the email logs for yourself on this link:

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History   

    Also your Email address is not in bounce list.

    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    To avoid it happening in future I would suggest checking this guide: http://www.jotform.com/help/145-whitelisting-jotmails-ip-addresses 

    You can also view your form submissions inside of JotForm. Inside of this article you can find out how to do that:

    http://www.jotform.com/help/269-How-to-view-Submissions 

    Hope this will help. Let us know if you need further assistance.

  • dobrien110
    Replied on October 23, 2015 at 2:04 PM

    I am having the same issues.  The email log says they were sent but I am not receiving messages.
  • BJoanna
    Replied on October 23, 2015 at 3:03 PM

    @dobrien110

    I have moved your question to separate thread and we will provide you an answer there shortly.

    http://www.jotform.com/answers/688781 

  • JuliaRogers
    Replied on October 23, 2015 at 3:22 PM

    BJoanna, That is odd, because I checked my inbox via my email client...nothing.  I checked the web sever's inbox...nothing.  I did not receive the last form that was submitted by S. Swanson.  I have been using jot form for a few years now and I have been receiving them up until a day or two ago.  My problem still exists from my perspective.

  • BJoanna
    Replied on October 23, 2015 at 4:50 PM

    I have checked email log one more time and I found submission form S. Swanson.

    Submissions are not being emailed to me Image 1 Screenshot 30

    Did you checked your spam, trash and bulk folders? Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    You can also find that submission on your Jotform account.

    Submissions are not being emailed to me Image 2 Screenshot 41

    Inside of this guide you can find how to view submissions of your account:

    http://www.jotform.com/help/269-How-to-view-Submissions 

    Hope this will help. Let us know if you need further assistance.