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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms will not submit for some of my customers

    Asked by danafox on October 23, 2015 at 02:18 PM

    when customers are filling out my form they are pressing submit and it is being held on the "please wait" screen.  some customers are able to complete the form and it is email to me.  about 50% of the time customers tell me after it submits the get a message saying "thank you for submitting" or something along those lines. 


    I have also noticed that on iphone only 3/4 of the text shows up  so customers can not se the full form


    please help


    Page URL:

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    Answered by victor on October 23, 2015 at 04:11 PM

    Could you please indicate if you are still having issues? I have just cloned your form and submitted a couple of times. All my submission went through correctly.

    I have also tried a couple of iphone emulators and could not replicate the issue your users are having with the mobile device.

    If you are still having this problem, please let us know and we will take another look.

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    Answered by danafox on October 23, 2015 at 04:49 PM

    Yes it still happens to some people. It shows this on they screen after putting allllll the info in right and then when they go back nothing is on the screen. And it keeps happening 

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    JotForm Support

    Answered by BDAVID on October 23, 2015 at 05:58 PM

    I just tried your form, and it did not let me go through without completing the required fields: 

    I would recommend you to remove your embed code, since it may be conflicting with the Jquery libraries in your page:

    So,  get a fresh Iframe code to embed it in your page: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Before you embed the Iframe code, paste it in a text editor like WordPad, you will notice two part of codes, only copy and embed the Iframe part in your webpage, example:

    This will prevent your form from breaking. Let us know if this helps, we will be glad to assist you.