Forms will not submit for some of my customers

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    danafox
    Asked on October 23, 2015 at 02:18 PM

    when customers are filling out my form they are pressing submit and it is being held on the "please wait" screen.  some customers are able to complete the form and it is email to me.  about 50% of the time customers tell me after it submits the get a message saying "thank you for submitting" or something along those lines. 

     

    I have also noticed that on iphone only 3/4 of the text shows up  so customers can not se the full form

     

    please help

    mackenzie

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    victor
    Answered on October 23, 2015 at 04:11 PM

    Could you please indicate if you are still having issues? I have just cloned your form and submitted a couple of times. All my submission went through correctly.

    I have also tried a couple of iphone emulators and could not replicate the issue your users are having with the mobile device.

    If you are still having this problem, please let us know and we will take another look.

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    danafox
    Answered on October 23, 2015 at 04:49 PM

    Yes it still happens to some people. It shows this on they screen after putting allllll the info in right and then when they go back nothing is on the screen. And it keeps happening 

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    BDAVID
    Answered on October 23, 2015 at 05:58 PM

    I just tried your form, and it did not let me go through without completing the required fields: 

    I would recommend you to remove your embed code, since it may be conflicting with the Jquery libraries in your page:

    So,  get a fresh Iframe code to embed it in your page: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Before you embed the Iframe code, paste it in a text editor like WordPad, you will notice two part of codes, only copy and embed the Iframe part in your webpage, example:

    This will prevent your form from breaking. Let us know if this helps, we will be glad to assist you.