What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What does this error message mean?

    Asked by LoveMyLessons on January 17, 2012 at 07:16 PM

    When I hit submit on my form on my website I got this message:

    Error on transaction.

    Automated recurring billing is not automated.

    Page URL:

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    JotForm Support

    Answered by liyam on January 17, 2012 at 09:58 PM

    This error appears because your form is a subscription form.  Online subscriptions are normally on an automatic recurring billing, which means it automatically charges the subscriber on a periodical basis.

    You will need to check and verify that you are using a Card Not Present account.  Automatic Recurring Billing is activated by default on Card Not Present accounts.  You will also need to contact authorize.net in regarding your account with them.