What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving Email Notifications

    Asked by dobrien110 on October 23, 2015 at 03:01 PM
    I am having the same issues.  The email log says they were sent but I am not receiving messages.
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    JotForm Support

    Answered by BJoanna on October 23, 2015 at 03:29 PM

    I have inspected your forms and I noticed that you have fields that collect credit card information and that is against JotForm Terms of use.

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    I have removed those fields from your forms. 

    If you want to have payment fields inside of your forms you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:




    Regarding your email issue. Are you not receiving Notifications for all of your form or just for some of your forms. I have checked our email log and all submissions were sent successfully to email address dobrien110@aol.com. 

    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    To avoid it happening in future I would suggest checking this guide: http://www.jotform.com/help/145-whitelisting-jotmails-ip-addresses  

    You can also view your form submissions inside of JotForm. Inside of this article you can find out how to do that:


    Let us know if you need further assistance.

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    JotForm Support

    Answered by BJoanna on October 25, 2015 at 07:11 AM

    I have checked your forms again and I saw that you have again added fields that collect credit card info inside of two forms. I have removed that again from your forms. 

    If you add them again we will have to permanently suspend your account.