Not receiving Email Notifications

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    dobrien110
    Asked on October 23, 2015 at 03:01 PM
    I am having the same issues.  The email log says they were sent but I am not receiving messages.
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    BJoanna
    Answered on October 23, 2015 at 03:29 PM

    I have inspected your forms and I noticed that you have fields that collect credit card information and that is against JotForm Terms of use.

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    I have removed those fields from your forms. 

    If you want to have payment fields inside of your forms you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:

    http://www.jotform.com/help/47-Order-Form-Basics  

    http://apps.jotform.com/category/payment_processing  

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    Regarding your email issue. Are you not receiving Notifications for all of your form or just for some of your forms. I have checked our email log and all submissions were sent successfully to email address dobrien110@aol.com. 

    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    To avoid it happening in future I would suggest checking this guide: http://www.jotform.com/help/145-whitelisting-jotmails-ip-addresses  

    You can also view your form submissions inside of JotForm. Inside of this article you can find out how to do that:

    http://www.jotform.com/help/269-How-to-view-Submissions  

    Let us know if you need further assistance.

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    BJoanna
    Answered on October 25, 2015 at 07:11 AM

    I have checked your forms again and I saw that you have again added fields that collect credit card info inside of two forms. I have removed that again from your forms. 

    If you add them again we will have to permanently suspend your account.