What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unread Submissions are not correct.

    Asked by azbodybuilding on October 23, 2015 at 03:11 PM
    My Form AZPT Registration Form has fake submissions that is not correct. It keeps adding unread submissions. Can you please figure what is the problem?

     

     

    Thanks

    Submissions unread correct registration form problem
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    JotForm Support

    Answered by david on October 23, 2015 at 04:31 PM

    Hi,

    I ran our script to reset the counter for your form and it should now display the correct amount.  If any of your other forms have the same issue occur, let us know and we will be happy to fix those as well.

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    Answered by azbodybuilding on October 25, 2015 at 09:18 PM

    Hi David, the problem still existing. Its actually worst now than before. I have no unread messages and its over 600 now. Actually, now its telling me I have reached my limit and I am no where near my limit. Please fix this problem for us.

     

    Thanks

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    JotForm Support

    Answered by mert on October 26, 2015 at 04:44 AM

    Hi,

    Firstly, sorry for the inconvenience. We aware of that situation and we are working on it to fix it. While continuing this process, we disabled the over quote checks, so your account won't be disabled for over limiting.

    If you encounter any error about it, please let us know. Don't care the numbers right now, they will be fixed with the actual values.

     

    Thanks for your understanding.