What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account showing as Free even though we paid

    Asked by Donna Solder on October 23, 2015 at 05:10 PM

    Just received a notice that our account is almost full yet we updated to Bronze, and received a receipt.  Please advise asap.  Thanks.

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    JotForm Support

    Answered by david on October 23, 2015 at 06:19 PM


    You did indeed upgrade to Bronze but it was not properly applied.  I updated your account status to reflect the subscription and it should now show correctly.

    If there is anything else we can assist you with, let us know and we will be happy to help.

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    Answered by Donna Solder on October 26, 2015 at 09:38 AM

    David -

    Thank you! 

    As a matter of fact, I do have another outstanding issue.  I can't seem to locate the new submissions in JotForm that we've received since we transitioned from FormsCentral.

    We've been receiving them steadily since last week via e-mail, but they're not under the submission tab for that form.


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    JotForm Support

    Answered by david on October 26, 2015 at 11:37 AM

    If you wouldn't mind creating a new thread letting us know which form you are having trouble with, we will be happy to have a look to see where the submissions are going.