Account showing as Free even though we paid

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    Donna Solder
    Asked on October 23, 2015 at 05:10 PM

    Just received a notice that our account is almost full yet we updated to Bronze, and received a receipt.  Please advise asap.  Thanks.

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    david
    Answered on October 23, 2015 at 06:19 PM

    Hi,

    You did indeed upgrade to Bronze but it was not properly applied.  I updated your account status to reflect the subscription and it should now show correctly.

    If there is anything else we can assist you with, let us know and we will be happy to help.

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    Donna Solder
    Answered on October 26, 2015 at 09:38 AM

    David -

    Thank you! 

    As a matter of fact, I do have another outstanding issue.  I can't seem to locate the new submissions in JotForm that we've received since we transitioned from FormsCentral.

    We've been receiving them steadily since last week via e-mail, but they're not under the submission tab for that form.

    Thanks.

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    david
    Answered on October 26, 2015 at 11:37 AM

    If you wouldn't mind creating a new thread letting us know which form you are having trouble with, we will be happy to have a look to see where the submissions are going.