What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The number of form submissions is different in different parts of the account, why?

    Asked by levistrayer on October 23, 2015 at 05:24 PM

    On the 'my forms' page, my 'product registration' form indicates over 200 submissions, yet there are only 15 submissions that I've received notification for and only 17 submissions documented when reviewing the content of the form submissions.


    Why the discrepancy and which number is determining the amount of submissions per account level status?


    Thank you,


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    JotForm Support

    Answered by BDAVID on October 23, 2015 at 07:27 PM

    This happened due to a database maintenance issue, we have synced your account with our database now, and the discrepancy has been resolved. If you need anything else, please open a new thread, we will be glad to assist you.