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    I cancelled the account the end of September. I need a copy of the invoice for September.

    Asked by Myrna33 on October 23, 2015 at 06:19 PM

    I do not have the billing option on my account.  Instead I have the upgrade option.

    cancelled end a my account
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    JotForm Support

    Answered by Boris on October 24, 2015 at 06:07 AM

    I do not see any subscriptions being associated with your current account, Myrna33.

    After checking our logs, I can see that the account with the username utepson used to have your email address associated in its billing. Are you perhaps trying to access invoices of that account instead?

    If so, you can view invoices of utepson account by logging into it, and looking at its Billing tab. You can see this guide for more information: How to check invoices.

    I would also like to point out that utepson account still has an active Premium Monthly subscription, which doesn't seem to have been cancelled. If you wish to cancel subscription on that account as well, you can follow this guide: How to Downgrade Subscription back to Free Account.

    Please let us know if you need further clarifications or assistance, and we'll be happy to help.