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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cant create formulas..

    Asked by ddowd775 on October 23, 2015 at 10:19 PM

    The form freezes up when I attempt to add formulas to update fields.  I cleared my cache, I have tried chrome, and firefox.  Same thing.  

    Page URL:
    https://alliancedisability.com/social-security-disability-calculator

    Screenshot
    create formulas cant cache Freezes same
  • Profile Image

    Answered by victor on October 24, 2015 at 10:52 AM

    Could you please indicate if you are still having issue creating conditions?. I was able to update a field with conditions with out any issues.

    Will reviewing your form I did notice that you did have invalid conditions.

    Please correct or delete all the invalid conditions. 

  • Profile Image

    Answered by ddowd775 on October 24, 2015 at 12:25 PM

    Yes I have invalid conditions because I deleted fields.  The formula is wrong and needed updating.  I am still in the same boat.  Sometimes I can update a field, if I am able to it will let me do one and then I get a grey screen.  Or I always get the grey screen.  Same thing in Firefox and Chrome.  I have removed any invalid pieces of the formula and it didn't make a difference.

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    JotForm Support

    Answered by Mike_G on October 25, 2015 at 12:15 AM

    I would like to apologize for the inconvenience. I still cannot reproduce the issue you're having when creating or updating conditions. Can you give us the steps you're making when you're getting the issue? If you can post a screenshot here, on this thread, that would be great. This can help us determine the issue better. 

    We will wait for your response. Thank you.