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    Form does not show submitted status

    Asked by elitetowncars on October 24, 2015 at 02:42 AM

    When my customers complete a form and press the SUBMIT button, the page stays down the bottom so they cannot see the submitted message.  They can scroll up but otherwise it just looks like a blank page has appeared.

    My clients are always resubmitting forms as they think it has not worked.

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    Answered by KadeJM on October 24, 2015 at 04:22 PM

    If I understand you correctly you want it so that your form returns to the top of your webpage after it has been submitted since currently it appears blank because it's staying at the bottom.

    To fix this issue I would recommend re-embedding your jotform within an iframe code. The iframe code contains an onload command that sends users back to the top.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformeu.com/11503939367" frameborder="0" style="width:100%; height:514px; border:none;" scrolling="no"> </iframe>

    Alternatively, you can try switching it up to target just the top of the form with "onload="self.scrollTo(0,0)"" if the above doesn't work out for you though it should.