What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Product lightbox widget not working

    Asked by aashish1111 on October 24, 2015 at 04:35 AM

    I dragged and dropped the product lightbox widgett and clicked on that to run the wizard, but the wizard pops up and vanishes.

    I tried in both google chrome and mozilla firefox. I also created an account on jotform.com . But I cannot find a way.

    I have attached the screenshot. Pfa.


    As you can see, The product lightbox widget just displays a text.

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    Answered by victor on October 24, 2015 at 05:35 PM

    Sorry for this inconvenience. I have just tested this in various browser and getting the same result as you are. I have forward this to our back end team.

    As soon as this gets fixed or have additional information, we will keep you updated.

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    Answered by aashish1111 on October 25, 2015 at 08:31 AM


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    JotForm Support

    Answered by TitusN on November 18, 2015 at 05:10 AM


    The product lightbox widget works with payment Integration fields - If you add a product and include an image URL with the product - this widget pops out a larger image when the thumbnail is clicked: 


    The widget needs no settings - works right off the box. 

    Perhaps you can add a little more detail on how you expected the feature to work?  - happy to oblige.  

    Looking forward. 

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    JotForm Support

    Answered by TitusN on November 18, 2015 at 05:16 AM

    Should have added this form to sample how the Product Lightbox widget works - http://form.jotform.co/form/33604136500846

    Sorry about that :-)

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    Answered by paulelowey on November 18, 2016 at 12:00 AM

    Was this feature removed? I cannot find this widget anymore?

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    JotForm Support

    Answered by candy on November 18, 2016 at 01:04 AM


    Yes, Product lightbox widget has been removed. You can use the same feature in the PayPal configurations as the following screenshot:

    You can upload a picture for each product as you got used to it.

    If you need further clarification, let us know.

    Thanks in advance.