CANNOT EDIT MY FORM!

  • vinetlivres
    Asked on October 24, 2015 at 8:36 AM

    Why can I not use the Design feature to edit my form? The message says that I am not authorized to edit the form. The form in question is Book of the Month. Now, my other form, Vin et Livres Membership, I can edit. I have checked space used on my account and it appears not to be full. 

    Please advise as soon as possible. Thank you.

  • victor
    Replied on October 24, 2015 at 8:28 PM

    Could you please indicate if you are still having this issue. I was able to go into the designer in both of your forms with no issue.

    If you still experience this, please let us know and we will be glad to help.

  • MV
    Replied on October 25, 2015 at 6:27 AM

    Hello - thanks for the reply. After I submitted this query, I happened to find another similar query in the forum which answer(s) solved the problem. I cleared the cache on my computer then opened a new incognito window in Chrome. That solved the problem. However, there seems to be a new problem that I'm not sure is related:

    This morning I submitted a test query using the form Book of the Month Submission. You can see in my dashboard that I completed all fields in my submission. However, the form submission that I received in my email box was totally incomplete and did not even have the same fields. It's as though a totally different form was submitted. Strange. I will forward a the email to you.

     

  • vinetlivres
    Replied on October 25, 2015 at 6:29 AM

    Oops. Can't reply to your email. Here are the fields of the form submission that I received (I changed my name for purposes here). As you can see after viewing the submission in my dashboard, the form below looks nothing like the form in question. Please advise. Thanks.

     

    Question

    Answer

    Name

    dfjdfjadfjaldjf

    Title

     

    Company

     

    E-mail

     

    Event Location?

     

    Existing Customer?

     
  • David JotForm Support Manager
    Replied on October 25, 2015 at 5:03 PM

    Simply re-do your notification, it will update and have all your forms fields. 

    1) Delete your notification:

    CANNOT EDIT MY FORM! Image 1 Screenshot 30

    2) Create it again: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    CANNOT EDIT MY FORM! Image 2 Screenshot 41

    Let us know if you need anything else, we will be glad to assist you.

  • vinetlivres
    Replied on October 25, 2015 at 9:12 PM

    Thanks very much. That worked. :-)