What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by vinetlivres on October 24, 2015 at 08:36 AM

    Why can I not use the Design feature to edit my form? The message says that I am not authorized to edit the form. The form in question is Book of the Month. Now, my other form, Vin et Livres Membership, I can edit. I have checked space used on my account and it appears not to be full. 

    Please advise as soon as possible. Thank you.

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    Answered by victor on October 24, 2015 at 08:28 PM

    Could you please indicate if you are still having this issue. I was able to go into the designer in both of your forms with no issue.

    If you still experience this, please let us know and we will be glad to help.

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    Answered by MV on October 25, 2015 at 06:27 AM

    Hello - thanks for the reply. After I submitted this query, I happened to find another similar query in the forum which answer(s) solved the problem. I cleared the cache on my computer then opened a new incognito window in Chrome. That solved the problem. However, there seems to be a new problem that I'm not sure is related:

    This morning I submitted a test query using the form Book of the Month Submission. You can see in my dashboard that I completed all fields in my submission. However, the form submission that I received in my email box was totally incomplete and did not even have the same fields. It's as though a totally different form was submitted. Strange. I will forward a the email to you.


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    Answered by vinetlivres on October 25, 2015 at 06:29 AM

    Oops. Can't reply to your email. Here are the fields of the form submission that I received (I changed my name for purposes here). As you can see after viewing the submission in my dashboard, the form below looks nothing like the form in question. Please advise. Thanks.












    Event Location?


    Existing Customer?

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    JotForm Support

    Answered by BDAVID on October 25, 2015 at 05:03 PM

    Simply re-do your notification, it will update and have all your forms fields. 

    1) Delete your notification:

    2) Create it again: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Let us know if you need anything else, we will be glad to assist you.

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    Answered by vinetlivres on October 25, 2015 at 09:12 PM

    Thanks very much. That worked. :-)