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  • Profile Image

    Forms not loading

    Asked by jameshailes on October 24, 2015 at 09:00 AM

    Getting complaints from customers that my booking form and contact form only loads a fraction. I took a look on my smartphone and this is what I saw, hardly any of my form loading. I tried my desktop and that's the same.

    I've tried using different code (it was on embed link not it's iframe) still no better. It used to work fine.

    UPDATE: My forms haven't been loading on some devices all day now so I've had to disable forms completely and just p[provide a link. People with Ipads and also Samsung Galaxy S4 and Note 4 report the form only half loads although it seems to load on a Win 10 desktop.

    I'm disappointed there doesn't seem to any customer support helping out here for paying customers.

    Page URL:
    http://kentkidsparties.co.uk/make-a-booking

    contact form JotForm booking form uploads
  • Profile Image

    Answered by granger2 on October 24, 2015 at 06:21 PM

    HI James,

    I just wanted to let you know I pulled up your site and the form came up and my Windows 7 and my note4 phone. I live in Mexico and my Phone is a US phone. So I don't know If that makes a difference.

    I know you are in the UK but it is working on this side. lol Good to see you do kids shows I am a missionary here in Mexico and do a little magic show here also. So if you have video I would like to check it out. (alangranger@msn.com if you want to get a hold of me.)

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    JotForm Support

    Answered by BJoanna on October 25, 2015 at 05:48 AM

    @jameshailes

    Please read an answer I provided you on this thread:

    http://www.jotform.com/answers/689331/